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    Privacy Policy
    HomePrivacy Policy

    Privacy Policy

    Last updated: 7 September 2026

    Who we are

    DIGITAL PROCESS SOLUTIONS LTD, trading as Digital Process Solutions, is responsible for personal information collected through digiprosolutions.co.uk and our own business enquiries. We are registered in England and Wales under company number 09600222. Our registered office is The Lodge Chester Road, Castle Bromwich, Birmingham, England, B36 9DE.

    For privacy enquiries, email hi@digiprosolutions.co.uk, call +44 (0) 121 403 3613, or write to our business contact address: Eleven Brindley Place, 2nd Floor, Birmingham, B1 2LP.

    What information we collect

    When you enquire through our contact form, by email or by telephone, you may give us your name, email address, telephone number, business details and information about your project. Our form asks for your name, email address, phone number and message. Please do not send passwords, payment-card details or sensitive personal information through a general enquiry.

    Technical services used by the website may process your IP address, browser and device information, pages requested and request times. Google Analytics collects website-usage information, as described below. Embedded Google services may also receive technical information when you visit pages on which they appear.

    How and why we use information

    • Enquiries and proposals: to respond, understand your requirements and discuss a project. Where you are a prospective customer, the lawful basis is taking steps at your request before entering a contract. Where you act for a business, we rely on our legitimate interest in responding to business enquiries.
    • Client services: to deliver agreed work, communicate about projects and administer the relationship. We rely on performance of a contract with you, or our legitimate interest in managing a contract with the business you represent.
    • Legal records: to meet applicable accounting and other legal duties, relying on legal obligation.
    • Security: to maintain the website, prevent abuse and investigate faults, relying on our legitimate interest in protecting our systems and communications.

    You choose whether to make an enquiry. Without sufficient contact details and information about your request, we may be unable to reply or prepare a proposal.

    No newsletters or marketing email campaigns

    We do not currently send newsletters or operate email marketing campaigns. Contact details supplied for an enquiry are used to deal with that enquiry and, if you become a client, the resulting business relationship. Although the website currently contains fields labelled “Subscribe”, there is no active newsletter service. Please use our contact page to reach us.

    Google Analytics and cookies

    We use Google Analytics to understand how visitors use our website and help us improve it. It can collect information such as pages visited, interactions, device and browser details and approximate location, and can use cookies containing online identifiers. Google processes this information to provide analytics reports.

    Consent is the basis for analytics cookies where consent is required. You can block or delete cookies through your browser settings. Google also provides an optional Analytics opt-out browser add-on. Browser controls may affect website features. For more about Google’s processing and privacy controls, see Google’s Analytics privacy information.

    Cookie duration and analytics retention depend on the site’s configuration. Contact us if you need information about the current settings. This policy describes the use of analytics; it does not itself change your browser settings or record consent.

    Google Maps and reCAPTCHA

    Our contact page includes Google Maps, and the website uses Google reCAPTCHA to help protect forms from automated abuse. When these services load, Google may process technical information, including your IP address, device information and interactions, and may use cookies or similar technologies. See Google’s Privacy Policy and Terms of Service. You can contact us directly by telephone or email if you prefer not to use the embedded map or web form.

    Service providers and sharing

    Information may be handled by technical providers supporting website hosting, communications, security and analytics where needed for these purposes. Google provides the analytics, map and reCAPTCHA services described above. Information may also be disclosed to professional advisers or authorities where necessary to meet legal obligations or establish, exercise or defend legal claims.

    We host client websites on third-party hosting platforms. Where we process information on a client’s behalf, the client’s own privacy notice and the applicable service and data-processing arrangements govern that processing. This notice concerns our own website and business contacts.

    Processing outside the UK

    Third-party services, including Google services, may involve processing outside the UK, including in the United States. The location and transfer arrangements depend on the service and provider. Google’s information about its transfer arrangements is available through its privacy and analytics documentation linked above. Contact us for details of the providers and transfer arrangements relevant to your enquiry or project.

    How long we keep information

    Enquiry information is kept for a short period while we respond and complete any relevant follow-up. If an enquiry does not lead to a client relationship, it is not retained as an ongoing prospect record once it is no longer needed to deal with that enquiry.

    If you become a client, relevant information is retained as part of the client relationship. The period depends on the services provided, the duration of the relationship, outstanding work or queries, applicable record-keeping obligations and any need to establish or defend legal claims. Technical logs and analytics records have separate retention settings; contact us for information about the records relevant to you.

    Your rights

    Depending on the circumstances, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of certain information in a portable format. These rights have legal conditions and exceptions. Where processing relies on consent, you can withdraw it at any time without affecting processing that was lawful before withdrawal.

    Your right to object

    You may object to processing based on legitimate interests for reasons relating to your situation. You have an absolute right to object to processing for direct marketing.

    To exercise your rights, contact us using the details above. We may need proportionate information to verify your identity before responding.

    Concerns and complaints

    Please contact us if you have concerns about how we handle information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

    Other websites and changes

    Linked websites are operated independently and have their own privacy information. We may update this policy when our services or handling practices change. The date above indicates the latest update.